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Support Engineer I/II/III

Support Engineer
The Support Engineer is in charge of working closely with engineering and support to provide assistance to customers and review product documentation and other specifications.

Responsibilities
• Create and maintain software tools as necessary.
• Debug and fix problems in existing and new code (C on UNIX - Linux, FreeBSD).
• Analyze customer problems and provide solutions or instrumented code to get more data.
• Work on customer problem reproduction in Lab.
• Work on performance analysis efforts with senior engineers.

Requirements
• Requires a BSCS or equivalent.
• Great communications skills and the ability to explain complex solutions in a simple way.
• Strong team player skills.
• A self-starter - highly motivated and able to work productively with minimal guidance
• C/UNIX programming skills
• Proven ability to resolve complex technical problems, the ability to handle many concurrent tasks and do them all with excellence.
• Willingness to adapt, to overcome and to succeed in a constantly changing business and technical environment.
• Must have good understanding of TCP/IP and some familiarity with routing protocols. Good knowledge of LAN/WAN, campus network topologies, and networking devices such as routers, switches, firewall and other network appliance products is required.
• Experience with the following operating systems: Unix(FreeBSD or Linux) and Windows.
• Demonstrated networking & troubleshooting experience including TCP/IP, LAN and routing products is a huge plus.


If you are interested in a career at Array Networks, please forward a copy of your resume to resumes@arraynetworks.net.

Technical Support Engineer

Technical Support Engineer
The Technical Support Engineer is in charge of working closely with engineering and support to provide assistance to customers and review product documentation and other specifications.

Responsibilities
• Provide technical assistance to customers via phone or email
• Work on reproducing customer issues in a technical support lab
• Interact with various engineering and documentation groups in review of design specifications, test plans and other product literature
• Assist engineering in resolving customers' issues by collecting feedback from customers

Requirements
• Requires a BSCS or equivalent.
• Great communications skills and the ability to explain complex solutions in a simple way.
• Strong team player skills.
• Proven ability to resolve complex technical problems, the ability to handle many concurrent tasks and do them all with excellence.
• Willingness to adapt, to overcome and to succeed in a constantly changing business and technical environment.
• Must have good understanding of TCP/IP and some familiarity with routing protocols. Good knowledge of LAN/WAN, campus network topologies, and networking devices such as routers, switches, firewall and other network appliance products is required.
• Experience with one or more of the following operating systems: Sun OS, Sun Solaris, Windows, Windows NT is a must.
• Demonstrated networking & troubleshooting experience including TCP/IP, LAN and routing products is a huge plus.

If you are interested in a career at Array Networks, please forward a copy of your resume to resumes@arraynetworks.net.

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