Array Support

We are dedicated to exceeding your expectations - from day one, and as long as you own your Array equipment. To provide you with an always on application experience, 24 hours a day, 365 days a year, we offer a range of support services geared towards keeping your network running smoothly and efficiently.

Industry-Leading Customer Support

We are dedicated to exceeding your expectations – from day one, and as long as you own your Array equipment. We know that any downtime is too much in today's competitive world and our goal is to keep your applications running 24 hours a day, 365 days a year. We offer a range of support services geared towards keeping your network running smoothly and efficiently. With support offerings ranging from installation assistance, to 24x7 telephone support, to advance hardware replacement, Array Networks allows you to create the support program that best meets your needs.

Array Networks Toll Free 24/7 Support
1-877-992-7729
1-866-MY-ARRAY
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Gold


  • One, two or three-year extended contract
  • Hardware advance replacement
  • Free software updates
  • Technical Assistance Center (TAC) telephone support 24x7x365
  • 24x7 online support via Array Technical Assistance Center Web site
  • Discounted spares

Silver


  • One, two or three-year extended contract
  • Factory repaired or replaced units shipped back to you within 10 days of receipt at factory
  • Free software updates
  • Technical Assistance Center (TAC) telephone support Monday through Friday 7AM to 7PM PST
  • 24x7 online support via Array Technical Assistance Center Web site
  • Discounted spares

Bronze


  • One, two or three-year extended contract
  • 24x7 online support via Array Technical Assistance Center Web site
  • Free software updates
  • Discounted spares

Warranty


  • Technical Assistance Center (TAC) telephone support Monday through Friday 7AM to 7PM PST
  • 24x7 online support via Array Technical Assistance Center Web site
  • Factory repaired or replaced units shipped back to you within 10 days of receipt at factory
  • Free software updates
  • 90 days from date of shipment (software)
  • 1 year from date of shipment (hardware)

Installation


  • On-site installation by an Array Networks specialist is available for a fee. This includes a user training class.